Practical AI agent use cases

Customer Service Agent

Answers questions, retrieves information and escalates complex cases.

Employee Service Agent

Supports policies, onboarding, leave and internal requests.

Document Intelligence

Extracts, classifies, validates and summarises documents.

Knowledge Agent

Helps teams find trusted information.

Finance Operations Agent

Supports invoices, reconciliations and reporting.

Procurement Agent

Supports suppliers, comparisons and purchasing workflows.

Sales Support Agent

Prepares account research, briefs and proposals.

Operations Assistant

Monitors workflows and highlights exceptions.

Executive Insight Agent

Creates management summaries and action lists.